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Unable to log in online from game main menu

Posted: Sat Sep 24, 2022 1:01 am
by Laughmore
Hi

Sometime in the last day or so, when starting the game up, it no longer shows my username and password on the main menu online profile.

When I fill in the username, password, and press Enter, a dialog popup, titled "Login failed!", reads "Check your login and password or try again in a few moments." and offers a "Close" button. Each time.

I have exited and re-launched, rebooted my computer, tried logging in on te4.org(this succeeds), tried the launcher and -debug exe (I usually bypass launcher and run t-engine.exe), and even changed my password (and re-logged in to te4.org).

It does not prevent me from playing the game; except it doesn't allow me donator options.

I've included a couple of te4.logs. #2 includes temporarily removing all but "stock" addons and all save folders. All 3 are from this evening.

Any help would be appreciated, including guiding me to a more proper place if this isn't it.

Thanks!

Re: Unable to log in online from game main menu

Posted: Thu Sep 29, 2022 1:20 am
by Laughmore
Still unable to login from the main game menu.

I have tried re-downloading main game and DLC, removing old folders and expanding the freshly downloaded.

I compared old and new; game folder showed no differences, outside of log files, once patcher downloaded latest.

T-Engine under my user folder showed less files than old (settings mostly).

I am still able to login on te4.org with the same credentials that are failing from inside the game.

Edited to add:
Tried installing on a different computer, just the downloaded zip and DLC.

Tried twice, same error both times.

Re: Unable to log in online from game main menu

Posted: Thu Sep 29, 2022 1:13 pm
by Moasseman
Try downloading the game itself from https://te4.org/download, NOT the launcher. The launcher is known to cause various issues.

If that doesn't work, please contact DarkGod himself through the contact form on https://te4.org/help as he's the only one that can help with account/etc related issues generally.

Re: Unable to log in online from game main menu

Posted: Thu Sep 29, 2022 3:19 pm
by Laughmore
Thanks :) , I did download from the download page and ran the patcher first; it was the only exe not already matching.

TIL, I did not know about the launcher issues; I normally bypass it when launching the game.

I will go to the help page.