[1.0.4] Online profile disabled due to bad game version

[Psyringe]

Hi - returning player here. I was active around beta 20, but bought the game now that it appeared on GamersGate (good way to spend some of my shop credit on donate DarkGod some well-deserved money ).

I downloaded and registered the game from GamersGate. Everything works (including the donator bonuses like the Stone Warden class), _but_ as soon as I click "New Game", I get the dreaded message "Online profile disabled due to bad game version".

I'm out of the loop since beta20, so I think I need some assistance. Is there a way how I can fix this? I like my current character a lot and would like to have him in my online vault.

Possible causes that I can think of:
- Conflicts between the very old beta version that I had installed and the new one? (But I installed the new one to a new folder.)
- The server may not accept the "GamersGate module"? (But manually disabling it doesn't change anything.)
- I tinkered with a lot of game options. (But that shouldn't break anything, and when I delete my TE4 folder and let the game recreate one from scratch, the problem still occurs.)
- Perhaps some weird setting in my online profile that's more than two years old?

The te4_log.txt shows the following lines around the "bad game version" message:

[BIRTHER] set descriptor sex Male
Missing race
Using cached font /data/font/DroidSans.ttf 12
[KEYBINDER] Loaded keybinds: chat
Joining selected channels
[LOG] #LIGHT_RED#Online profile disabled(switching to offline profile) due to bad game version.
[MODULE LOADER] done loading module Tales of Maj'Eyal: Age of Ascendancy
[PROFILE] mounted online on /current-profile
[PROFILE] unmounted online from /current-profile

Any help would be much appreciated!

[Theyleon]

Obvious first point, what version does it say in the bottom right of the main menu? 1.04 is current.

[Psyringe]

Obvious first point, what version does it say in the bottom right of the main menu? 1.04 is current.

Thanks for answering. The version is 1.0.4, as stated in the thread title. The message appears at the _top_ right of the main menu though, not the bottom.

[Crim, The Red Thunder]

Are you waiting a few seconds for all the boxes to appear on main menu, and the game to validate? (To be paranoid, I'd wait 30 seconds and THEN click new game.) Watch where your message log would be for a red error message when you do (partially covered up by the character generation dialog) but hopefully it won't be there anymore.

If it still happens, I have no idea.

[Psyringe]

Are you waiting a few seconds for all the boxes to appear on main menu, and the game to validate? (To be paranoid, I'd wait 30 seconds and THEN click new game.) Watch where your message log would be for a red error message when you do (partially covered up by the character generation dialog) but hopefully it won't be there anymore.

All boxes on the main menu appear instantly. I also see a note that I'm logged into my online profile, and see a link to that profile. However, when I click on "New Game", I get the message that my online profile gets disabled "due to bad game version". It does not matter how long a wait at any stage of the process.

Follow-up question: I've reached the Fortress of Sher'Tul now, and was eager to try the Item Vault now that I ought to have access to it. However, I cannot put a single item into it - and I get a message that only items from "validated" games can be uploaded. How can I solve this?

[Crim, The Red Thunder]

You having 'bad game version' (or bad addon version, the other version of that message) causes your game to not be validated. If waiting 30 seconds before starting/loading a game (but after reaching main menu) doesn't solve it, I'm not sure. Theoretically, that connection could be some server snafu... And that's beyond my knowledge.

[StarKeep]

Try navigating to C:\Users\"Your name"\T-Engine\4.0\profiles\online, and delete the generic folder.

All I got.

[Psyringe]

I think I solved it now, or at least worked around the problem.

I downloaded the main distribution of ToME from the website, and used that one instead of the one I downloaded from GamersGate. There are a few differences between the versions (the main version has a launcher executable which is not present in the GamersGate version; the GamersGate version has a module which is not present in the main version). When I start the main version, my profile works correctly. I could even load my game in progress, and have now access to the item vault with this character. I could even use the unchanged userdata from my GamersGate version (i.e., the folder in AppData).

While it seems that my personal problem is solved, I think that there's an incompatibility between the current GamersGate version and the server. Hopefully that will be fixed before others run into the same problem.

Crim, thanks for your help!

[Crim, The Red Thunder]

I hardly had much to help with, since I knew nothing about the gamersgate version... But if there's some difference there, hopefully DarkGod can figure the problem out and resolve it.

[darkgod]

Fixed

[Psyringe]

Fixed

Fix confirmed, the problem does not occur anymore with the GamersGate version. It wasn't even necessary to get a new download. Thanks!