ToME: the Tales of Maj'Eyal

I did a couple weeks ago, but I am not sure how long I should wait before trying again. I can't log in to the site to check the ticket (keeps giving an error).

Hello. I am fairly new to this game and had my first good character, a lvl 39 Time Warden, enter the Vor armory. I cleared it, however, no blood runed athame ever spawned. This is an important plot quest item, so my game is broken. I exited the level, came back, and everything respawned (monsters, r...