ToME: the Tales of Maj'Eyal

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 Post subject: Login Failed Issue?
PostPosted: Fri May 10, 2019 11:55 pm 
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Low Yeek

Joined: Fri May 10, 2019 9:23 pm
Posts: 5
Hello! I'm a new player and really love the game.

I wasn't sure where to post this, but I'm having an issue with the online functionality.

Every time I attempt to login in-game I get the following error:

"Login Failed! Check your login and password or try again in a few minutes."

The thing is, there's nothing wrong with my login or password. I can access the website fine, and I've already registered all my serial keys as well. For whatever reason, it just won't let me login within the game.

Any help?


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 Post subject: Re: Login Failed Issue?
PostPosted: Sat May 11, 2019 5:17 pm 
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Graphical God

Joined: Wed Jan 05, 2011 8:05 am
Posts: 412
Location: Snowscape
Heya, if you are running the game on Windows, try running it as administrator? Or see if it is not blocked by the antivirus or some such.

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 Post subject: Re: Login Failed Issue?
PostPosted: Sat May 11, 2019 8:55 pm 
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Low Yeek

Joined: Fri May 10, 2019 9:23 pm
Posts: 5
Thanks for the response!

I am running on windows, I've already set it to run as admin, made a firewall exception for it, and even disabled my VPN for it.

It still tells me my username/password is incorrect or to try again in a few minutes. :(

Honestly, I'm a little afraid I somehow broke my account/serial keys by purchasing from GOG but signing up through the website rather than through the in-game prompt. I thought the website would be less likely to break it somehow. :?

Sorry for the trouble. Thanks again!


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 Post subject: Re: Login Failed Issue?
PostPosted: Sat May 11, 2019 11:20 pm 
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Perspiring Physicist

Joined: Sun Sep 09, 2012 7:43 am
Posts: 5931
Does your account work on the te4.org website?

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 Post subject: Re: Login Failed Issue?
PostPosted: Sat May 11, 2019 11:50 pm 
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Low Yeek

Joined: Fri May 10, 2019 9:23 pm
Posts: 5
HousePet wrote:
Does your account work on the te4.org website?


Yup. And all my serial keys are listed there properly. So idk. :?


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 Post subject: Re: Login Failed Issue?
PostPosted: Sun May 12, 2019 12:24 pm 
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Perspiring Physicist

Joined: Sun Sep 09, 2012 7:43 am
Posts: 5931
The keys shouldn't have broken anything. AFAIK those login systems are the same.
Try a fresh install and remove those firewall rules.
Make sure to remove the Users folder as well as the normal game folder.

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 Post subject: Re: Login Failed Issue?
PostPosted: Sun May 12, 2019 4:19 pm 
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Low Yeek

Joined: Fri May 10, 2019 9:23 pm
Posts: 5
I've done that as well.

I even tried downloading and installing the game/DLCs directly from the website rather than GOG, still to no avail. While I realize I don't need an account to play or access the extra features, it's nice to have for the community and character tracking stuff, y'know? :D

I'll try a fresh install again and pray to the computron gods for mercy.


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 Post subject: Re: Login Failed Issue?
PostPosted: Mon May 13, 2019 2:25 am 
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Low Yeek

Joined: Fri May 10, 2019 9:23 pm
Posts: 5
auserx0 wrote:
I've done that as well.

I'll try a fresh install again and pray to the computron gods for mercy.


Still no luck.

Any other advice? :(

Edit: I got it to work after changing my username and password for a third time. :?


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